FAQs

Frequently Asked Questions

Where does Ravonist ship?

We currently ship orders within the United States.

How long does order processing take?

Orders are generally processed within 1–2 business days.

How long does shipping take?

Standard shipping typically takes 5–8 business days after the order has been processed.

Is shipping free?

Yes. We currently offer free standard shipping within the United States.

Can I cancel my order?

Yes. Cancellation requests can be submitted within 24 hours of placing your order. After that period, cancellation may not be possible if the order has entered processing or shipping.

What is your return period?

Eligible products can generally be returned within 30 days of delivery.

Who pays for return shipping?

Ravonist covers the return shipping cost for eligible approved returns.

How long do refunds take?

After an eligible return is received and inspected, refunds are generally processed within 7 business days. Your payment provider may require additional time to post the refund.

What should I do if I receive a damaged or incorrect item?

Contact us at support@ravonist.shop as soon as possible with your order number and details of the issue. Our team will review the matter and assist you.