Refund policy

Return & Refund Policy

At Ravonist, we want our customers to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, items should be:

Returned within 30 days of delivery.
In their original condition.
Unworn and unused.
Free from damage, stains, odors, or signs of use.
Returned with original tags and packaging when applicable.

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or used.

How to Request a Return

Please contact us at support@ravonist.shop before sending any item back.

Include your order number and a brief explanation of the reason for the return. We will provide return instructions if your request is approved.

Please do not send merchandise to a return address before receiving return instructions from our customer service team.

Return Shipping

Ravonist covers the return shipping cost for eligible approved returns.

Refunds

Once we receive and inspect the returned item, we will process the refund within 7 business days.

Approved refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, additional time may be required for the refund to appear in your account.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@ravonist.shop as soon as possible. We will review the issue and provide an appropriate resolution.